Your ultimate guide to a festive and stress-free holiday experience with ChristmasBreeze! We’ve gathered everything you need to know about our enchanting holiday products, from our stunning Christmas trees to dazzling decorations. Whether you need details on assembly instructions, shipping timelines, or return policies, you’ll find it all here.
What’s Inside:
- Tree Assembly Instructions: Easy-to-follow guides to ensure you have your perfect tree in no time.
- Troubleshooting Tips: Need help with your tree setup or decorations? We’ve got you covered!
- Tree Size Suggestions: Wondering which tree is the best fit for your space? Find expert advice right here.
- Shipping Information: Learn about our shipping partners, delivery options, and timeframes.
- Hassle-Free Returns: Get the scoop on how our easy return process works – making your experience as merry as possible!
We’ve anticipated your concerns and compiled this FAQ to be more than just a resource—it’s a festive companion for your holiday journey. Rest assured, we’re here to help make your holiday season truly magical, ensuring your celebrations with ChristmasBreeze are nothing short of extraordinary.
PRODUCTS FAQs
Are Christmas Breeze trees flame-retardant?
Yes, all of our trees are flame-retardant. We use materials that are fire-resistant to ensure your home stays safe while enjoying the festive season.
Are Christmas Breeze trees able to hang heavy ornaments?
Absolutely! Our trees are designed with sturdy branches that can support heavy ornaments. We recommend evenly distributing the weight to maintain the tree's shape and ensure longevity.
What’s the distance of the bottom branch from the floor?
The distance from the floor to the first branch typically ranges from 6 to 10 inches, depending on the size and style of the tree, providing enough space for a tree skirt and presents underneath.
Do the trees' widths vary?
Yes, the width of the trees does vary. Larger trees tend to have a wider spread, while smaller trees are more compact. The specific width for each tree is listed in the product description.
How do you measure the height and width of each tree?
Height is measured from the base of the tree, including the stand, to the topmost point of the tree.
Width is measured at the widest part of the tree when the branches are fully shaped and extended.
How are lights attached to a pre-lit tree?
The lights on our pre-lit trees are professionally pre-strung throughout the branches, ensuring an even, beautiful glow right out of the box. They’re securely attached and designed for a long-lasting, hassle-free display.
What does quick shape mean?
Quick Shape refers to the design of our trees that allow the branches to automatically fall into place once the sections are connected. This makes assembly faster and easier, as there’s less fluffing required compared to traditional trees.
What is a Power Pole?
The Power Pole is a feature found on some of our larger trees. It’s a central pole that simplifies the process of connecting the tree’s lights and power, helping the tree light up seamlessly.
Can your trees be used outdoors?
While most of our trees are designed for indoor use, we do offer some pre-lit trees suitable for outdoor use. Please check the specific product details to confirm whether the tree is weather-resistant and appropriate for outdoor display
What do I do if I am experiencing an issue with my Christmas tree lights?
If the lights on your pre-lit tree aren’t working, check the connections and the power supply. If you’re still having issues, please reach out to our customer service team for assistance. We’ll help troubleshoot or arrange a replacement.
What is the difference between the Christmas Breeze premium, deluxe, and classic trees?
Premium Trees: These are our highest-end trees, offering the fullest branches and most realistic look. They come with high-quality materials and realistic finishes.
Deluxe Trees: A step down in terms of price but still offering superior quality, with more compact designs but still realistic in appearance.
Classic Trees: Our most budget-friendly option, offering a great balance of value and quality for those looking for a beautiful, affordable holiday centerpiece.
What material is the flocking on your trees made of, and is it safe for children and pets?
The flocking on our trees is made from non-toxic, safe materials. It’s designed to give the appearance of freshly fallen snow. While the flocking is safe for children and pets, we recommend monitoring small children to avoid ingestion.
What type of lights do you use?
We use LED lights that are energy-efficient, long-lasting, and provide bright, vibrant lighting. Our LED lights also remain cool to the touch, making them safe for homes with children and pets.
Where are your products manufactured?
Our products are manufactured overseas in factories that adhere to strict quality control standards to ensure we provide the highest quality products to our customers.
SHIPPING FAQs
When will my order ship?
Orders are typically processed and shipped within 24 business hours of being placed. However, this can vary depending on the volume of orders and the availability of your selected items. For large or custom orders, shipping times may vary slightly, and you will be notified of any significant delays.
Is there free shipping on all Christmas trees?
Yes, King of Christmas offers free shipping on all orders within the contiguous United States (excluding Alaska, Hawaii, and other international destinations). However, certain specialty items, larger trees (such as commercial trees over 15’), or custom requests may incur additional shipping fees.
Do you ship to P.O. boxes?
No, we are unable to ship to P.O. boxes. Please make sure to provide a valid physical address during checkout to ensure your order is processed and shipped without any issues.
Where do you ship to?
Christmas Breeze ships to the contiguous United States (48 states) as well as Canada. Unfortunately, we are unable to ship to, or P.O. boxes. Delivery options for larger items like commercial trees may also require additional coordination with our freight partners.
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